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FREQUENTLY ASKED QUESTIONS

What types of business accounts can you manage?

We can manage and create amazing content for all types of businesses if you are a restaurant, real estate, auto dealer, car retail, e-commerce, fashion, brand, oil, marketing agency, etc.

Once the order is placed, which is the next step?

Once the order is placed, a detailed message with requirements will be sent to you. Please, answer as many of the requirements as possible. Having collected this information, we will study it and will start working.

How many days do you need to start posting?

Before publishing the first post, We will need 2-3 days to study your niche, do research, create graphic designs, and generate content for each of them. If everything is OK, we start posting on your accounts the other day after you accept our delivery.

Who will be working on my small business social media accounts?

A well-trained, dedicated Content Specialist will be the one finding and sharing content for your accounts. Our Content Specialists are just that – specialists in social media content. They spend hours scouring the web, searching for relevant content to share on your accounts. Their goal is to engage with your audience the way you would if you had the time. We’re big on taking ownership and responsibility for our work, and it shows in everything we do.
All of our Content Specialists are native English speakers so your social media pages will look like you are the one posting day after day.

How will you know what to post for my company?
Once we receive your order, your dedicated Content Specialist will begin researching your industry, competitors, and target audience. By the time the first post hits your social media pages, your Content Specialist will know just what your audience is looking for. And that’s the key to effectively using Social Media!

Can I still post on my own profiles?
Of course! They belong to you, and you can be involved as much or as little as you’d like.

 What type of content do you create?

Pictures, motivational quotes, memes, infographics, call-to-action posts.

What if I have specific products, promotions, or specials I want you to promote?
Just send an email with what you’d like us to share. Our friendly Support manager is happy to make sure your requests are handled just right. You can send your manager specific instructions by emailing anytime, and we’ll do whatever we can to get them implemented quickly.

Can I approve my posts before you schedule them?
Your content calendar is always accessible to you.

At this time, we do not allow post pre-approval, however we will give you access to your content calendar in our posting platform. You will be able to view and edit any posts that have not yet been sent to your social networks.

See an issue with a post? Please let our team know ASAP! We want to make sure each and every post is something you are proud to post to your social media pages.

How are the posts created?

The posts are created based on your website and niche. They are one-of-a-kind branded posts in relevance to your business accompanied by engaging content, trending hashtags, emojis, and URL links.

What can I expect to see in the photos you choose for my posts?

The image can often make the post, so we make them good.

You are also welcome to submit your own photos for use in your posts. To do this, we recommend opening a free cloud account and creating a folder specifically for DY Media Social. Upload your photos, give us read/write access to the folder, then send us the link!

Please make sure of a few things before sending your photos over:

  • Please do not submit photos as an attachment to our Support email address. Each photo needs to be accessible as a URL for your Content Specialist to use in your posts. Uploading to a cloud account is the easiest way to make this happen for you and for us.

  • We prefer that you use Google Drive over other cloud services, as we tend to have issues with the links that other services provide. We must be able to right-click on the provided photo and choose “Copy Image Link” to use the photo. If we cannot grab a URL in this format, we are not able to use your provided photos.

  • The permissions on your cloud folder must be set to “All with the link can view”, otherwise we may not be able to access your photos. Please do not “share” the folder with our team; instead, we need you to send us the URL in an email. If you need help with this, your chosen cloud service should be able to help you, as can a quick see this video

  • Each photo must be at least 1080px wide or larger to look good on your client’s social media pages, but no larger than 3000px wide. Anything smaller than 1080px will likely result in your client’s photos looking grainy or blurry, or they may upload incorrectly to the site, and anything larger than 3000px tends to be too large (+3mb). We want to make sure each post looks as professional as possible.
Can this service help me increase my social media page likes and followers?

Because we are posting high-quality, interesting content to your profiles, you can expect to see organic growth in followers, likes, etc on the pages we are posting to, and you may even see an increase in website traffic and sales. This is not the main focus of the $299 Plan, but it is often one of the benefits.

If you would like to quickly grow your Facebook likes and target potential customers, we highly recommend going with Facebook ads. Why? The social networks don’t make money unless you advertise, so they prioritize advertisements using algorithms. This means your regular daily posts won’t be seen by everyone, but advertisements will be. In short, Facebook Ads can also help you see more growth by promoting your page to a larger audience.

Social Media Management is used to build professional accounts with informative and engaging content and attractive posts. It is also used to keep the existing audience active and engaged. For this reason, a specific number of audience growth is NOT promised/expected.

What is included in the network advertising packages?

Social media ads are the best way to grow your business quickly.

Our Facebook, Instagram, and LinkedIn Ads are typically targeted to viewers with a link to your website, but can also be tailored to your specific needs. This is a great way to boost your sales or following quickly!

We can work with any advertising budget you need up to $2,000 USD per month. Our ad budget choices start at $50 per month and go up in increments of $25.

Our Advertising Packages:
Ads Bronze

First month only: $99 setup fee

Per month: $199 management fee, plus your ad budget ($50-100)

Ads Silver

First month only: $99 setup fee

Per month: $299 management fee, plus your ad budget ($125-300)

Ads Gold

First month only: $49 setup fee

Per month: $149 management fee, plus your ad budget ($350-500)

Ads Platinum

First month only: $99 setup fee

Per month: $399 management fee, plus your ad budget ($600-2,000)

 

Do you work on a long-term collaboration?

We love to work long-term. 3, 6 months or more, and every 30 days We’ll send you a new customer offer.

Do you offer Advertising services?

Yes, We’re an expert on Advertising as well. We can help you to run professional ads through your Business Manager on both Facebook and Instagram. *Advertising is not included in this Started Package.

We guarantee that:

  • The posts are created based on your website and niche. They are one-of-a-kind branded posts in relevance to your business accompanied by engaging content, trending hashtags, emojis, and URL links.
  • Call to action strategy.
  • Best hashtags.
  • Captions for every post
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